Customer Service

Festeggiata is open for wine tastings. Please call or email to make a reservation.

Azienda Agricola Festeggiata
Via San Leolino, 33
Località Panzano
50022 Greve in Chianti
Firenze, Italy

Shipping

We strongly encourage you to ship our honey and wine to a business address to help ensure delivery success. Festeggiata cannot accept responsibility for failed delivery attempts. Packages may be re-shipped at customer's expense.

U.S. Customers Wine Delivery

Festeggiata honey and wine shipped to the United States is handled by Mailboxes Incorporated. Due to U.S. Customs regulations, it will take approximately 20 days from your order date to when the honey and wine is delivered to you.

Privacy and Security

Festeggiata sincerely appreciates you purchasing our honey and wine. The safety and security of the information collected from you is a priority for us. It is equally important to us that you understand how we handle that information.

By accessing, browsing or using this honey and wine website, you are acknowledging that you agree to all the terms of this privacy policy, as outlined below and as it may be modified from time to time without prior notice.

Collection of information

We collect information on visitors to our website. Such information will generally include product purchased, your name, user ID, phone number, email address, mailing and/or billing addresses and credit card related information. From time to time you may also provide us with names and addresses of your clients/friends to whom you wish to ship honey and wine. Although it is optional for you to disclose requested information, you must do so in order to engage in certain activities on our website or to purchase from us. In addition, we may need to contact you via phone, email or mail to address questions specific to your account.

Cookies

We use "cookies" in our online store. A cookie is a piece of data stored on your hard drive to help us improve your access to our site and identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to log in a password more than once. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Usage of the information we collect

We may use your information as follows:

To identify you personally
To communicate with you
To provide you with efficient customer service.
To improve our marketing
To analyze your usage of our website

Disclosure of information

We promise that we will not disclose, sell or otherwise distribute to any other party any of your personally identifiable information without your prior permission except under the following circumstances.

Legal requests and investigations - We may disclose any information about you when in our opinion, such disclosure is necessary to prevent fraud or to comply with any law rule or regulation of any governmental authority or any order of any court of competent jurisdiction.
Third-party service providers - We may, from time to time, outsource some or all of the operations of our business to third party service providers. In such cases, it will be necessary for us to disclose your information to those service providers. In some cases, the service providers may collect information directly from you on our behalf. We restrict how such service providers may access, use and disclose your information.
Agents - We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from user lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. These agents have access to your information needed to perform their functions, but they may not use it for other purposes.
Business Transfers - We might sell or buy companies, subsidiaries, or business units. In such transactions, information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policies (unless, of course, the person consents otherwise). Also, in the unlikely even that Azienda Agricola Festeggiata or all of its assets are acquired, your information may be one of the transferred assets.
Protection of Azienda Agricola Festeggiata and Others- We release information when we believe release is appropriate to comply with the law; enforce or apply our policies and other agreements; or protect the rights, property, or safety of Azienda Agricola Festeggiata, our customers and employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from people for commercial purposes in violation of the commitments set forth in the Privacy Policy.

Updating your personal information

You should make every effort to update your personal information when it changes so that we can maintain accurate information about you. Although you may change your information on our website we may maintain such prior information about you. Therefore, you should not expect that all of your historical information will be removed from our databases at the time you notify us of changes.

To access, change, remove or opt out of further use of your information, please contact us by sending an email to privacy@festeggiata.com or phoning us at +39 055 85 23 16.

Security of your personal information

We employ reasonable Internet security measures and technologies, such as password protection, encryption, physical locks, etc., to ensure the confidentiality of your personal information. However, you should be aware that no data transmission can be 100% guaranteed, and our security measures do not protect your information once it leaves our web server's control.

Also, since our website may provide links to third-party sites that we do not control, we assume no responsibility whatsoever with respect to those sites. You should read and accept the privacy policies of all such sites before accessing them.

Parents and children

Minors are not eligible to use our website or purchase our products.

EU/USA Safe Harbor

Personal information from the European Union and/or on EU citizens may be collected by us and may be stored and processed in the United States or any other country in which Azienda Agricola Festeggiata or its affiliates, subsidiaries or agents maintain facilities, and by using Azienda Agricola Festeggiata, you consent to any such transfer of information outside of your country. Azienda Agricola Festeggiata abides by the privacy principles of the Safe Harbor framework as set forth by the US Department of Commerce regarding the collection, use and retention of data from the Europiean Union. If you believe your privacy may have been violated based on the principles set forth in the Safe Harbor framework, please contact us at privacy@festeggiata.com and provide a description of the possible violation. Azienda Agricola Festeggiata will investigate and attempt to resolve any such possible violation. If you do not find the proposed solution satisfactory, Azienda Agricola Festeggiata will resolve the dispute under the enforcement principle of the Safe Harbor framework through the American Arbitration Association, our selected third-party dispute mechanism, or the EU Data Protection Agency.

Notice

All notices required or permitted under this Privacy Policy shall be in writing, shall reference this Privacy Policy and shall be deemed given upon receipt when sent by registered or certified mail, return receipt requested, postage prepaid or commercial overnight carrier, with written verification of receipt. All communications shall be sent to the address set forth above or to such other address as may be designated by Azienda Agricola Festeggiata providing notice through disclosure in the Privacy Policy.